This site is a faithful reproduction of the official TINECO brand website, operated with the consent of the brand's owners and rights holders. The products, services, and warranties offered are marketed in accordance with the standards defined by the original brand.

As part of this authorized operation, the manufacturer's warranties, after-sales service procedures, and commitments associated with the products remain those of the TINECO brand.

The two (2) year warranty applies to TINECO products purchased through this site or from authorized distribution networks of the brand.

Refurbished or reconditioned products benefit from a limited one (1) year warranty.

• 2-year warranty against manufacturing defects and material faults.
• Coverage of parts and labor necessary to maintain the product's proper functioning.
• Warranty validity in the country where the product is marketed.
• Replacement of defective parts with new or reconditioned parts of equivalent quality.
• Intervention carried out in accordance with the brand's official procedures.

• Purchase from an unauthorized seller.
• Misuse, negligent use, or use not in accordance with manufacturer's recommendations.
• Professional, industrial, commercial, or rental use.
• Use of parts or accessories not approved by TINECO.
• Damage caused by impacts, falls, accidents, or external factors.
• Repairs carried out by unauthorized third parties.
• Normal wear and tear of consumables and accessories.
• Natural decrease in battery life due to aging.

• The warranty is reserved for the original purchaser of the product.
• The warranty is not transferable.
• Additional rights may exist depending on applicable local legislation.
• This site acts as a commercial platform operating a faithful reproduction of the official TINECO site with the authorization of the brand owners.
• The manufacturer's warranty commitments remain those defined by the original brand.

For any questions regarding your warranty or after-sales service, please contact our customer service:

Please provide:

• Product model.
• Serial number.
• Date of purchase.
• Order number.
• A detailed description of the problem encountered.

Any warranty claim must be accompanied by proof of purchase indicating the acquisition date, the model concerned, and the serial number.

Some repairs may be carried out using reconditioned parts or products offering equivalent performance and reliability to those of a new product.

Replaced products or parts become the property of the manufacturer or its authorized representatives. Replacement products become the property of the customer.

This site applies the commercial and warranty policies of the TINECO brand as part of an authorized operation in accordance with agreements established with the brand owners.